People Making Waves / People Making Waves with Sunwing’s Reg Mendes

ShipsAhoy's People Making Waves spotlights Reg Mendes, Vice-President USA and Cruise Division at Sunwing Travel Group

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By: Ilona Kauremszky

What’s new and exciting at Sunwing’s cruise division?

I’m happy to say that Sunwing’s cruise division is growing rapidly and now includes sailings from Miami, Havana and Montego Bay. Also, new this year are 10 and 11 night cruise package vacations on MSC Divina with Caribbean & Antilles itineraries. All Sunwing cruise vacations include airfare, transfers and cruise accommodation. One stop shopping at its best!!!

What bells & whistles can we expect from Sunwing Cruise division? Any new ships, itineraries?

Back for a second year and exclusive to Sunwing is Marella Discovery 2. This newly refurbished ship offers unique itineraries with all-inclusive beverage packages and daily gratuities ALL IN!!! Canadians love this ship and we are already seeing repeat passengers. New this year is Norwegian Bliss. Great for families, this brand new ship features the largest race track at sea and galactic laser tag. For next year, Sunwing is looking forward to expanding our partnership with MSC, NCL and Marella.

How is Sunwing Cruise Division supporting the agent community and what tools are available to them?

We have a sales team available to assist with detailed information about all the ships we offer and the inclusions within our Sunwing Cruise Vacation Packages. We’ve also produced a standalone cruise brochure featuring descriptions and pictures of each ship as well as detailed itineraries with maps and descriptions of each port of call. Weekly flyers are distributed to agents which highlight dates where special pricing is available, upgrade promotions, and more. Video footage of each ship is also available. Agents with cruise groups of 8 adults/4 double cabins can earn 10X STAR points while their customers can take advantage of Instant Group Savings of up to $200 per couple and 16th adult free. Offer ends Oct 16/18. Certain conditions may apply.

What’s one quirk travel agents don’t know about you?

One thing I dislike is getting to the airport too early and having to wait.

What are one of your pet peeves?

One of my biggest pet peeves are the long lines at the ship terminals but the cruise makes it worth it!

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